Insurance

Automated claim tracking through microsoft powerapps

Absence of an automated and standardized Claim Tracking System and repository for critical business data
Inefficiency in terms of traceability, reporting and customization
High dependency on manual efforts causing delays and inaccuracy

Used Microsoft PowerApps to develop a fully customizable solution to suit the needs of the client
Prime focus was on managing leads, claims, DSAR (retrieval of client confidential information from 3rd party providers) and communication with clients
20+ data entry screens, 4 workflows, 3 dashboards and about 100+ business rules, including some rules which were every complex in nature
Provision for automated as well as manual comments for different user profiles
Automated flows to send emails, create sharepoint folders and manage folder permissions
User management at row level including diferent user profiles - individual user, manager, super user and external user