Growing marketplace required omni-channel customer engagement mode.

Poor architectural choices made during the design stage led to lack of agility and flexibility required for the platform.

Scaling up platform for global rollouts was challenging due to complexities in development and high turnaround time of 12.

Lack of modern AI/Data stack on the platform caused dated customer experience.

Turnaround time was reduced from 12 weeks to just 0.5 week through architectural revamp and adoption of agile and DevOps practice.

The self service module provided agility in the hands of business users to modify several aspects influencing the customer experience.

The new design of the platform benefitted 20K+ end users.

e new design of the platform benefitted 20K+ end users.