Challenges
The client manages more than 2500 collection agents across the country. Each of these collection agents were assigned 7 new centres on a daily basis to conduct meetings and perform collections. The organization wanted to provide optimized routes to agents to improve their productivity. They also wanted to reduce licensing cost of usage of the BI tool by 2500+ agents.
Solutions
- Route Optimization Algorithm for Collection Team Efficiency .
- Operations Dashboard in Qlik Sense.
- Mobile Application embedded with BI Reports.
Outcomes
- All operational reports were now made available to all the agents in their mobile application on a single click
- Saved huge licensing cost for 2500 BIapplication users
- Significant improvement in operational performance by using route optimization technique
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