The emergence of Artificial Intelligence marks a transformative, once-in-a-generation shift that will have lasting strategic significance. Companies find themselves at a crossroads contemplating the shifts required in its processes and digital transformation. Upskilling and reskilling take paramount importance as companies grapple with the disruptions and the adjustment needed to stay relevant in a rapidly changing world.
"70% of executives say that upskilling is critical to their organization’s success in adopting AI technologies. Without it, the gap between potential and reality widens." — PwC Global AI Study
Impact of Generative AI and key functions across businesses
In the rapidly evolving landscape of business, generative AI tools are emerging as powerful disruptors across various functions within companies. These advanced technologies are not only enhancing efficiency but also redefining how organizations approach key tasks. The following points highlight the profound impact these tools are expected to have on different aspects of corporate operations, paving the way for a more innovative and agile future.
- Marketing: GenAI can analyze large datasets to predict customer behavior, identify trends, and provide insights into future market demands. AIXponent, Exponentia.ai’s Generative AI solution can help marketer’s decrease time to insight by 75% and seeing an additional cost reduction by 60%
- Customer Service: Generative AI-powered chatbots and virtual assistants can handle customer inquiries around the clock, providing immediate responses and reducing wait times. This ensures that customers receive support whenever they need it, without being constrained by human working hours.
- HR: Talent acquisition must review 100s of interview videos and link to identify the right candidate. GenAI uses tools that make this job easier and faster. AIXponent allows users to query unstructured data like videos and audio recordings to generate accurate summaries, decreasing time to action by 50%. Apart from this, sifting through 1000’s of applications to identify the right candidates
Using AI to Accelerate to AI
Against this backdrop, companies find themselves at the herculean task of understanding tools and upskilling the workforce to become relevant and nimble. Using AI to accelerate to AI is the need of the hour.
Ankush Shah, Head of Growth, Exponentia.ai believes “It is clear that the future will be Humans augmented with AI and not replaced by AI. At the crossroads of AI and human potential, our ability to upskill and reskill is the cornerstone of staying competitive. In this era of transformation, investing in our people is not just a strategy—it’s the key to unlocking sustainable success and innovation, while improving efficiency significantly.”
On-the-job training: Exponentia.ai has gone above and beyond into hiring and upskilling a workforce proficient in AI. With a workforce of 400+ people, Exponentia provides quarterly trainings and certifications. It has recently partnered with Udemy to provide employees with additional learning capabilities.
Leveraging partnerships to build communities: AWS, Databricks, Microsoft and Qlik have been essential in building a diverse and collaborative communities within Exponentia.ai that drive digital transformation across industries and bring about change at all levels across clients. Collaborations amplify synergies and bring in a wealth of development to respective partners, clients and Exponentia itself.
Career Path development: Employees are encouraged to identify gaps and career paths in the fields of AI eg, Machine Learning Engineers, Data Scientists, AI architects and consultants and AI scientists and are provided with the right mentors and right problems to learn to problem solve in the respective domain.
Culture mapping: Exponentia.ai has an AI-first motto. AI and a data driven approach has been folded into the organization’s very structure and processes. Marketing, sales, customer success and HR have KPIs and targets that are AI and data related and the workforce is encouraged and enabled to use tools and automations to make processes more productive.
The opportunity to re-skill helps companies stay relevant in a world driven by AI. Upskilling and re-skilling will not just bring employees to the new age but will aid companies in retention and employee experience. When employees feel valued, supported, and satisfied with their work environment, they are more motivated and engaged, leading to higher productivity. A positive employee experience fosters enthusiasm and commitment and leads innovation, propelling companies forward. In this rapidly evolving landscape, investing in upskilling and re-skilling is not just a strategy—it's a necessity. By prioritizing employee growth and well-being, companies can cultivate a resilient, innovative workforce that drives long-term success and sustains a competitive edge in the AI-driven future.